{"success":true,"message":"Faq List!","data":{"current_page":1,"data":[{"id":22,"question":"What about the deposit process ?","answer":"Aenean condimentum nibh vel enim sodales scelerisque. Mauris quisn pellentesque odio, in vulputate turpis. Integer condimentum eni lorem pellentesque euismod. Nam rutrum accumsan nisl vulputate.","status":1,"author":1,"created_at":"2026-05-08T15:17:33.000000Z","updated_at":"2026-05-08T15:17:33.000000Z","faq_type_id":null},{"id":21,"question":"How i make a withdrawal ?","answer":"Aenean condimentum nibh vel enim sodales scelerisque. Mauris quisn pellentesque odio, in vulputate turpis. Integer condimentum eni lorem pellentesque euismod. Nam rutrum accumsan nisl vulputate.","status":1,"author":1,"created_at":"2026-05-08T15:17:33.000000Z","updated_at":"2026-05-08T15:17:33.000000Z","faq_type_id":null},{"id":20,"question":"How i place a order ?","answer":"Aenean condimentum nibh vel enim sodales scelerisque. Mauris quisn pellentesque odio, in vulputate turpis. Integer condimentum eni lorem pellentesque euismod. Nam rutrum accumsan nisl vulputate.","status":1,"author":1,"created_at":"2026-05-08T15:17:33.000000Z","updated_at":"2026-05-08T15:17:33.000000Z","faq_type_id":null},{"id":19,"question":"What is the workflow ?","answer":"Aenean condimentum nibh vel enim sodales scelerisque. Mauris quisn pellentesque odio, in vulputate turpis. Integer condimentum eni lorem pellentesque euismod. Nam rutrum accumsan nisl vulputate.","status":1,"author":1,"created_at":"2026-05-08T15:17:33.000000Z","updated_at":"2026-05-08T15:17:33.000000Z","faq_type_id":null},{"id":18,"question":"How it works ?","answer":"Aenean condimentum nibh vel enim sodales scelerisque. Mauris quisn pellentesque odio, in vulputate turpis. Integer condimentum eni lorem pellentesque euismod. Nam rutrum accumsan nisl vulputate.","status":1,"author":1,"created_at":"2026-05-08T15:17:33.000000Z","updated_at":"2026-05-08T15:17:33.000000Z","faq_type_id":null},{"id":17,"question":"Can I practice trading without risking real money?","answer":"Yes. In the menu under \"Trade\" you will find the Demo Trade area. With a simulated balance you can place trades, learn how to read charts, and get familiar with the platform without risking a single real coin. Highly recommended for anyone just getting started.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":16,"question":"What happens if I send coins to a wrong address or wrong network?","answer":"Blockchain transactions are irreversible — we cannot reverse them after sending. If you send to a confirmed recipient address, the transfer goes there. With a wrong network (e.g. USDT on BSC instead of Ethereum) the coins are usually lost. Always double-check address, network, and memo before sending.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":15,"question":"How long does a withdrawal take?","answer":"After you confirm a withdrawal with 2FA, the transaction is usually broadcast to the blockchain within a few minutes. Confirmation time then depends on the network: Solana and Tron usually take seconds, Ethereum and Bitcoin-forks a few minutes, Bitcoin often 10–60 minutes depending on network congestion.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":14,"question":"What is Spot Trading and how does it work?","answer":"Spot Trading is the direct purchase or sale of a cryptocurrency against another at the current market price. Example: you buy 0.01 BTC against USDT at the current rate — the coins are yours immediately. Unlike Futures there is no leverage and no liquidation price. You can find Spot Trading in the menu under \"Trade → Spot Trading\".","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":13,"question":"How do I enable two-factor authentication (2FA)?","answer":"Go to \"Security\" in your profile and choose \"Google Authenticator\". Scan the displayed QR code with your authenticator app (e.g. Google Authenticator, Authy, or Microsoft Authenticator), enter the 6-digit code to confirm, and store the backup codes somewhere safe. 2FA is required for withdrawals and strongly recommended in general.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":12,"question":"How safe is my account?","answer":"We use multiple security layers: encrypted data transfer (HTTPS), two-factor authentication (2FA) via Google Authenticator or email, IP whitelisting, rate-limiting, and manual review of suspicious activity. We strongly recommend every user enables 2FA in security settings and uses a unique strong password.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":11,"question":"What fees apply?","answer":"Current withdrawal fees per coin and network are always transparently listed on our \"Fees\" page (https://dexomy.com/fees). Trading fees are shown in the order dialog before you submit any order. Deposits are usually free — except for the standard blockchain network fees.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":10,"question":"How do I withdraw cryptocurrencies?","answer":"In your wallet, open the coin you want to withdraw and click \"Withdraw\". Pick the right network, enter the destination address, a memo if required, and the amount. Confirm the withdrawal with your 2FA code. Important: address and network must exactly match the recipient — otherwise funds may be lost permanently.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":9,"question":"How do I deposit cryptocurrencies?","answer":"Log in to your account and open your wallet. Pick the coin and the network you want to use (e.g. BTC on Bitcoin or USDT on Ethereum / Tron). You will get a unique deposit address and — where required — a memo. Send your coins from an external wallet to exactly that address. After the required number of block confirmations, the balance is credited to your account automatically.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":8,"question":"How do I open an account on Dexomy?","answer":"Click \"Sign up\" in the top right corner, enter your email and a strong password, and confirm your registration via the link we send you by email. You can then access all public functions immediately. For deposits and withdrawals we recommend completing the identity verification (KYC) as well.","status":1,"author":null,"created_at":"2026-05-02T02:29:44.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":6,"question":"Which coins and networks does Dexomy support?","answer":"We currently support all major top coins (Bitcoin, Ethereum, Solana, XRP, Cardano, Tron, BNB, Polygon, Avalanche, etc.) plus a selection of Layer-2 and Bitcoin-fork networks (e.g. Lanacoin). Several coins are available on multiple networks (e.g. USDT on Ethereum / Tron / BSC), so you can choose the trade-off between fees and speed yourself. The full list with current withdrawal fees is on our \"Fees\" page.","status":1,"author":1,"created_at":"2024-06-21T10:16:12.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":2},{"id":5,"question":"What is KYC and is it required?","answer":"KYC stands for \"Know Your Customer\" — the legally required identity verification for financial service providers. On Dexomy you can register and explore the platform before completing KYC. Deposits, withdrawals, and higher trading limits, however, require KYC. You will need a valid government-issued ID (passport or national ID) and a selfie check. Verification typically takes a few minutes to a few hours.","status":1,"author":1,"created_at":"2024-06-21T10:16:12.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":2},{"id":4,"question":"Which order types are supported?","answer":"We support three classic order types in Spot trading: Market Order (buys/sells immediately at the best available price), Limit Order (you set a target price; the order only executes if the market reaches it), and Stop-Limit Order (a Limit Order that activates only when a stop trigger is hit — useful to cap losses or automate breakout entries). Futures additionally provide leverage options.","status":1,"author":1,"created_at":"2024-06-21T10:16:12.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":3,"question":"How does a trade work?","answer":"Step 1: Pick the trading pair (e.g. BTC/USDT) in the Spot trading area. Step 2: Choose an order type — Market (instant execution at the current price) or Limit (executed only when the market reaches your target price). Step 3: Enter amount and price, review the displayed fees. Step 4: Click \"Buy\" or \"Sell\". Step 5: Track the status in the order book and your order history. Once filled, the coins appear in your wallet automatically.","status":1,"author":1,"created_at":"2024-06-21T10:16:12.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null},{"id":2,"question":"How does a crypto exchange work?","answer":"A crypto exchange matches buyers and sellers of cryptocurrencies. You deposit coins (or buy stablecoins like USDT) and trade them against other coins at the current market price. Orders are matched against other users in the order book by a matching engine. Once your order is filled, the new coins become yours and you can hold them on Dexomy, keep trading, or withdraw to an external wallet.","status":1,"author":1,"created_at":"2024-06-21T10:16:12.000000Z","updated_at":"2026-05-02T02:37:10.000000Z","faq_type_id":null}],"first_page_url":"https://api.dexomy.com/api/faq-list?page=1","from":1,"last_page":1,"last_page_url":"https://api.dexomy.com/api/faq-list?page=1","links":[{"url":null,"label":"« Previous","active":false},{"url":"https://api.dexomy.com/api/faq-list?page=1","label":"1","active":true},{"url":null,"label":"Next »","active":false}],"next_page_url":null,"path":"https://api.dexomy.com/api/faq-list","per_page":200,"prev_page_url":null,"to":20,"total":20}}